Delivery Information


ORDER PLACED
Once an order has been placed by you, you will receive an email confirmation from us.
As the order moves through our system you may receive further email confirmations from us which may include;
  • Order Processing
  • Order Packing
  • Order Dispatched
  • Ready to Collect
N.b. Please be sure to check your Junk Folder as some emails may inadvertently be diverted to your Spam/Junk folders by your email handling system.

DELIVERY
The Wine Seller uses a variety of delivery couriers to provide best service based upon weight, package dimensions and delivery location. Our main delivery partner is DHL.
Our wines are extremely well packaged. Our 750ml and Magnum Bottles are packed using an innovative inflated air-pac system together with additional cardboard outer shell corner packaging protection. Smaller 187ml bottles are boxed and each bottle individually bubble wrapped. Our experience has taught us that this is the best way of making sure your order arrives safely.

Delivery options for most products supplied are normally available for you to choose at ‘Check Out’.
These may include; Free Delivery, overnight, 48hr, Saturday deliveries or 3 – 5 working day deliveries and a 'Click & Collect' option.

Orders received by 1pm will be despatched on the same working day via DHL overnight.

Large quantities of wine deliveries (eg; typically over 250kg – 10 cases x 12 bottles) will be delivered on a pallet using a tail lift lorry with a hand pump truck. (No crane facilities). Unless stated at checkout, all these deliveries will be ‘Economy’ which is 3-5 working days from despatch.

IMPORTANT: We will always make our very best efforts to achieve these commitments, however during the current Pandemic goods may not always be received as promptly as requested. This is because our couriers are experiencing unprecedented demand for their services and on occasions are taking longer to deliver goods out to you as well as supplies into us. In addition, suppliers are experiencing reduced availability meaning that items showing as 'in stock' with our suppliers, may on occasions be short supplied to us.

These are circumstances beyond our control but we apologies in advance if this causes any upset or concern.

*FREE DELIVERY
Delivery is free on all orders over £150

WEEKEND DELIVERYS
Currently we do not offer timed deliveries, however you will be provided with a DHL Tracking Number to enable you to track the progress of your order.
All packages will be delivered Monday to Friday. Saturday delivery can be specified for these heaver items at checkout but will incur a £10 charge.
The DHL Tracking Website can be accessed here; DHL TRACKING

PALLET DELIVERIES
The Wine Seller can dispatch deliveries in the following sizes and weights;
  • Light Pallet - 2.2m x 1.2m x 1m up to 750kg (Approx: 30 cases x 12 bottles)
  • Half Pallet - 1.1m x 1.2m x 1m up to 500kg (Approx: 20 cases x 12 bottles)
  • Quarter Pallet – 0.8m x 1.2m x 1m up to 250kg (Approx: 10 cases x 12 bottles)
Unless otherwise specified, our pallet deliveries will Economy Delivery Service which is 48hr to 72hr for most of UK mainland and has delivery times between 9:00 a.m. and 5:00 p.m. This is termed as an ‘open booking’ with no time specified, just the day that you have selected for delivery.

In addition you can choose the following;
  • Weekday AM Delivery Service is available with delivery between 9.00 a.m. and 12:00 p.m. for an additional charge of £10.00 per pallet.
  • Weekday PM Delivery Service is available with delivery between 5:00 p.m and 9:00p.m. for an additional charge of £20.00 per pallet.
  • Saturday AM Delivery Service is available with delivery between 9:00 a.m and 2p.m. (latest) for an additional charge of £20.00 per pallet but Economy 
PALLET DELIVERIES & ACCESS
Delivery drivers are not expected to manoeuvre the pallet beyond the rear of the vehicle but will risk assess each delivery and always be as helpful as possible where conditions allow.
In the event of a delivery not being possible due to poor access, steep incline or gravel drive then the delivery will have to be “kerbside” (i.e. left as near to the property as possible). If this is still not possible on the day, a re-delivery charge of £20 may be imposed.

All goods must be checked on arrival and delivery paperwork signed unless a prior agreement has been made with the delivery company to leave the goods at the property at which point these will be left at the customer’s risk.

On making a bulk purchase, once delivered the pallet on which the product is delivered automatically becomes the property of the purchaser.

Any delivery issues must be reported immediately, and we will do our very best to rectify and issues.

Please Note: Lead times may extend during busy periods and during the current pandemic.